From melted electric sockets to shabby alternatives, readers tell of dealings with platform when things go wrong

Jane Ripley* spent some time researching the best apartment to stay in for her family’s trip to Batumi in Georgia, eventually settling on one with an “exceptional” rating on Booking.com.

But when the Ripleys arrived at 11pm on the first day, they were directed to another property that was shabby and had stains on the furniture and ceiling.

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© Photograph: Sergey Alimov/Getty Images

© Photograph: Sergey Alimov/Getty Images

© Photograph: Sergey Alimov/Getty Images

The Label the Bot Ignores Amazon’s and Walmart’s AI shopping assistants can work out when a “Made in

For months I’ve been trying to receive my FIT payment, which should be more than £1,000

I moved into my new house 14 months ago, and soon afterwards applied to ScottishPower, with whom the solar panels are registered for a feed-in tariff (Fit), for transfer of ownership of the panels and the tariff.

After many emails back and forth, I got a response saying they had all the information required.

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© Photograph: Timon Schneider/Alamy

© Photograph: Timon Schneider/Alamy

© Photograph: Timon Schneider/Alamy