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'Whoever came up with this is a massive idiot': LG's gaming monitors and TVs are facing a user revolt, due to seemingly installing adware on PCs β€” and telling you to warn guests they may be recorded by AI features, to comply with 'wiretapping' laws

17 July 2026 at 17:54
  • Users says they've observed LG gaming monitors automatically installing unwanted software on PCs
  • LG's terms of service warn that conversations may be "captured and processed" on TV with the latest version of webOS
  • The terms say you must now warn guests they may be recorded "in compliance with applicable wiretapping… laws"

How smart should a smart TV be? According to LG's latest TV terms and conditions, the answer is "not quite smart enough to comply with wiretapping laws", because that's now your responsibility if LG captures the voice of a guest in your house through its AI voice services. Though the situation with LG monitors appears to be even more dramatic.

As Gamers Nexus reports, some LG monitors appear to be installing adware on Windows PCs without asking for permission: in addition to the LG Monitor App Installer, they also install McAfee Scam Detector.

LG's own app requires full access to all system resources, which potentially includes all your online activity, logins, hardware, location and more β€” while McAfee has a long history of being installed on devices as 'bloatware', and people are not reacting positively to suddenly finding it on their PC.

Comment from r/LGOLED

There may be a perfectly innocent explanation for all of this, but when big tech firms keep getting caught doing bad things because they thought they could get away with it, it's no wonder people are assuming the worst.

Comment from r/hardware

The bit that's causing consternation regarding smart TVs is part 6(d) of the new LG Electronics terms of service, headed Voice Recognition and Privacy Compliance.

As Notebookcheck's Hannes Brecher notes, the section states that it's your responsibility "to obtain all necessary consents from any third parties whose voices may be captured by the Product and to notify household members and guests that their voices may be captured and processed, in compliance with applicable wiretapping, eavesdropping, and privacy laws."

There are three ways around that. One, you can turn off all microphone-based features. Some people won't mind that, but they can be useful β€” especially asking it for settings you don't know how to find.

Two, you can avoid installing the latest software β€” but that means you won't get any security updates, which are important (to protect your privacy, ironically, among other things).

Or you can disable your TV's connection to the internet so it can't send information back, but that obviously makes it less useful, and will also disable the voice controls anyway.

I think the terms and conditions are an attempt at corporate ass-covering rather than something sinister: the preceding paragraph talks specifically about when "a product with voice recognition functionality is used" and it's possible that "family members, guests, children, and bystanders" might be overheard; if you're choosing to activate AI-based voice features then of course voices are going to be captured and processed in order for those features to work.

At the same time, it does seem broad enough to let LG use people's voices as AI inputs, rather than just accidental capture. And in the context of what LG's doing with PC monitors (not to mention AI training's very, ahem, casual relationship with consent and copyright), that's a worry β€” and people online increasingly have no tolerance for anything like this, as the responses on Reddit and Gamers Nexus' original YouTube video have shown.

We've approached LG for comment on these claims, and will update the story when we hear back.

Comment from r/hardware

The LG UltraGear 5K2K is my dream ultrawide gaming monitor β€” but there’s one big reason why I’m holding off from upgrading

23 June 2026 at 23:30

The gaming monitor market is filled with high-quality displays that offer enough features to provide the most immersive gaming experience. OLED monitors are right at the forefront of monitors in achieving the latter, with exceptional deep black levels thanks to their high contrast ratio.

It's not all just about the panel type, though. The display resolution, refresh rate, response times, and brightness levels all play a significant part in allowing monitors to blossom, and all of those aspects also determine pricing (outside of potential market condition changes).

That's exactly where the LG UltraGear 45GX950A-B comes into play. It's a 5K2K ultrawide OLED monitor, which means its display resolution is 5120x2160, with even sharper image quality than a 4K display. It's easily one of the best gaming monitors in 2026, and is the kind of monitor that would define an 'ultimate endgame' gaming experience in terms of visuals.

Despite the obvious and eventual GPU upgrade I'll have to make when using a 5K monitor, it hasn't stopped me from keeping my eyes peeled for it, particularly whenever it receives a significant price drop.

The LG UltraGear 45GX950A-B is one of the most immersive gaming monitors on the market, and arguably the best OLED ultrawide money can buy, with an immersive 800R curvature and 5K2K resolution,View Deal

Expand your gaming immersion with the LG UltraGear 45GX950A-B 5K2K OLED ultrawide, ready to completely enhance gaming experiences across the board, thanks to its 800R curvature and 5K display resolution.View Deal

Fortunately, it's Prime Day, which means you can find it for $1,429.69 (was $1,999.99) on Amazon in the US, and for Β£1,472.49 (was Β£1,649) in the UK. However, the competition on the horizon is enough to make you consider waiting a little while before jumping all in on the UltraGear display.

Having used the LG UltraGear 45GS95QE OLED ultrawide β€” which is very similar to the GX9, with the only difference being its 3440x1440 resolution β€” I can say that the step up in resolution would make LG's 5K2K display worth every cent, despite its high price.

Render of Alienware AW3926QW ultrawide

(Image credit: Dell / Alienware)

With the new Alienware AW3926QW 5K2K OLED ultrawide slated for launch by the end of June, LG's top-of-the-line monitor might have its money's worth. Thanks to the AW3926QW's 39-inch display size, there's a higher pixel density at 5K2K, meaning image quality will be much sharper than what the LG GX9 has to offer.

It is an RGB stripe tandem OLED panel, which reduces text fringing and provides significantly higher and more consistent brightness compared to other OLED monitors.

Most importantly, the big takeaway is that the AW3926QW's price is rumored to be at $1,100 (around Β£824 / AU$1,572). That's a very generous and affordable price tag, since other monitors with the same specifications are far more expensive.

The great thing is that more details on pricing should be coming very soon, so there's a good reason to weigh the options between the two monstrous displays.

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