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Rakuten Mobile expanded the capabilities of its corporate generative AI service by incorporating Anthropic’s Claude model.

The Japanese operator is employing the model to boost the research and data analysis capabilities of Rakuten AI for Business, a shift it stated would help companies to make decisions.

Research capabilities cover collection and organisation of external information, a function Rakuten expects to help companies conduct market research, assess their competition and plan strategy.

The data analysis element involves assessing internal data to highlight trends and present the information in a comprehensible format. Rakuten expects the facility to help staff “without specialised data science backgrounds” with decision-making.

It explained the greater decision-making capability could hold benefits for departments including sales, planning and administration.

Anthropic’s model adds to existing OpenAI ChatGPT-5 functions available on Rakuten AI for Business covering meeting summaries, creating emails and project planning.

Rakuten emphasised its AI service is secure, with safeguards in place to prevent the technology accessing data without permission.

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