Rogue Amoeba opened its doors on September 30, 2002, and they’re celebrating 24 years with a birthday sale: 24% off anything in their store with the code 24YEARS. The discount runs through October 4.

I use Rogue Amoeba apps every day. Audio Hijack, Fission, and SoundSource are baked into how I record every podcast. My wife, who is very much not a power user, loves Piezo. If you’ve been eyeing one of their apps (or the upgrade to SoundSource 6), this is the week to do it.

The latest versions of their whole lineup also support macOS 27, and Rogue Amoeba says Golden Gate fixes several long-standing problems in the Mac’s audio system. Good news all around.

Happy birthday, Rogue Amoeba. Here’s to 24 more.

The post Rogue Amoeba Turns 24 (and 24% Off) appeared first on MacSparky.

Chris Barajas:

To spread the word, we announced SoundSource 6 on our blog and sent a mass mailing to our customer list. We also took a more targeted approach, contacting both existing and potential customers who’d previously reached out to us with specific requests. We went back to those folks to let them know about the changes that would interest them most.

[…]

A real live person writes every email response our support team sends, and that human touch takes time. The process is helped along by text snippets, replies that we write once and then reuse and adapt to answer common questions.

[…]

To decide if an email should be sent to a customer, we checked Help Scout’s conversation history, as well as our own custom app for their order history. For example, if someone requested several features across different emails, we’d pick the one that was most impactful, then delete other drafts to avoid inundating them with multiple messages.

Previously:

• Pitching Apps in the AI Era
• Castro’s Customer Support Lessons
• SoundSource 6
• Whither Help Scout?

Three Rogue Amoeba audio apps add initial compatibility with macOS 27 Golden Gate. ($69/$49/$29 new, free updates, various sizes, multiple system requirements)

Two Rogue Amoeba audio apps add initial compatibility with macOS 27 Golden Gate. ($35 each new, free update, various sizes, macOS 14.4+)

Bundles dozens of refinements and bug fixes into the audio control utility. ($49 new, free update, 54.4 MB, macOS 15+)