NGMN identifies top telecom agentic AI needs
Trade body the Next Generation Mobile Networks Alliance (NGMN) outlined a need for significant moves across several areas including standards and security ahead of widespread use of agentic AI for automated networks.
The group backs the technology as a likely key enabler for Level 4 autonomous networks as defined by the TM Forum, but highlighted work was still required in architecture, operations, governance and other supporting areas.
In a newly-released report detailing the opportunities and areas to address, the NGMN explained operators need “robust mechanisms for governance, trust, policy adherence, observability, explainability, operational safety, determinism, assurance, security and cost control”.
Real-world
Mobile operator technical teams were cautiously optimistic about the NGMN’s findings.
Orange CTO and NGMN chair Laurent Leboucher said operators are at a “decisive inflection point as the telecoms industry enters a new phase of network automation”.
“The rapid arrival of agentic AI has introduced the prospect of autonomous systems able to reason, plan, collaborate and execute actions within and across multiple operational domains”.
He noted network complexity and high customer experience demands mean “general-purpose agentic AI technologies must be used carefully”, highlighting a need for safeguards and the ability to “bring humans in the loop when needed”.
“This is a learning process in itself, where operators will have to take controlled risks.”
Fellow NGMN board member and China Mobile chief expert Guangyi Liu noted reviews from standards development organisations, industry initiatives and open-source activities showed “encouraging momentum” for agentic AI use, but “despite this, the landscape remains largely complex and unevenly mature”.
He endorsed increased collaboration across a wide range of organisations to “achieve confidence in the opportunity of large-scale deployments and provide a more unified end-to-end perspective”.
Vodafone Group head of R&D Luke Ibbetson, also on the NGMN’s board, agreed about the need for protections and trust being in place before agentic AI could be fully employed by the telecoms sector.
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