Petlibro founder and CEO York Wu provided more information about an outage that left users unable to control their smart pet feeders through the companion app and, in some reported cases, left them with hungry pets.

Petlibro, a company owned by Shenzhen, China-headquartered firm Shenzhen Libro Technology Co., first acknowledged the outage on Tuesday at 5 am PT. At 7 pm PT on Wednesday, Petlibro said the outage was resolved. Notably, some people online reported different information at the time, and some claimed to still have problems as of August 13.

In a blog post on Saturday that included an apology and acknowledgement of the “frustration and concern” the outage caused, Wu confirmed that problems with Petlibro’s cloud server caused the outage:

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Smart pet-feeder company Petlibro suffered an outage on Tuesday, giving users a harsh reminder of the risks of relying on smart devices.

Petlibro makes pet feeders that connect to Wi-Fi and, for setup with Petlibro’s mobile companion app, Bluetooth. Users can set the feeders to automatically dispense food at scheduled times, which is handy for pet care when the owner is out of the home.

In a statement to The Verge, Petlibro CEO York Wu said this week’s outage was “related to how the Petlibro app communicates with devices through its online servers.”

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