CEO Chris O’Shea defends Centrica’s plans as it reports rise in retail profits following focus on bigger margins

The owner of British Gas has claimed that most households would rather speak with an AI chatbot than deal with the company’s staff as it prepares to cut 1,300 jobs from its call centres and back office.

Centrica, the supplier’s FTSE 100 owner, plans to cut 800 jobs as the company carries out a “targeted deployment of AI tools”, on top of the 500 cuts it confirmed last month.

Law change means renters and flat owners may be able to cut bills as energy costs soar amid Iran war

British households will be able to buy plug-in solar panels later this summer after the government changed the law so the UK’s biggest retailers could bring them to market for the first time.

People across the country will be able to join the millions across Europe generating their own electricity using “balcony solar panels” from 27 August, according to legislation passed last week.

Neso denies allegations aired by Tory MP that staff took part in cover-up over decision-making in heatwave

In a control room in Wokingham, Berkshire, staff work around the clock, minute by minute, to align Great Britain’s fluctuating power supplies with its ever-changing demand.

However, as households struggle to adapt to soaring summer temperatures, staff at the government-owned National Energy System Operator (Neso), tasked with keeping the lights on, have faced the kind of challenge usually reserved for the country’s coldest winter nights in recent weeks.