CEO Chris O’Shea defends Centrica’s plans as it reports rise in retail profits following focus on bigger margins

The owner of British Gas has claimed that most households would rather speak with an AI chatbot than deal with the company’s staff as it prepares to cut 1,300 jobs from its call centres and back office.

Centrica, the supplier’s FTSE 100 owner, plans to cut 800 jobs as the company carries out a “targeted deployment of AI tools”, on top of the 500 cuts it confirmed last month.

The growing use of AI contributed to Oracle laying off 21,000 workers in a year, according to a Securities and Exchange Commission filing on Monday.

In its annual regulatory filing for the fiscal year ending May 31, Oracle said it has 141,000 full-time employees. In its 2025 filing, Oracle said it had 162,000 employees. The reported 12.9 percent reduction followed March reports of mass layoffs at the database management software company.

"[T]he adoption and deployment of AI technologies across our operations have resulted, and may continue to result, in reductions to our workforce," the filing reads.

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The growing use of AI contributed to Oracle laying off 21,000 workers in a year, according to a Securities and Exchange Commission filing on Monday.

In its annual regulatory filing for the fiscal year ending May 31, Oracle said it has 141,000 full-time employees. In its 2025 filing, Oracle said it had 162,000 employees. The reported 12.9 percent reduction followed March reports of mass layoffs at the database management software company.

"[T]he adoption and deployment of AI technologies across our operations have resulted, and may continue to result, in reductions to our workforce," the filing reads.

Read full article

Comments