Apple is intensifying efforts to convert India’s growing appetite for premium smartphones into higher sales by opening more retail stores and offering expanded financing deals, while simultaneously scaling up local manufacturing.
The company has built a network of Apple Stores across key cities including Mumbai, Delhi, Bengaluru, Pune, and Noida, giving customers direct access to products and services in a market long dominated by multi-brand retailers and online platforms. These physical locations allow Apple to showcase the latest iPhone models and provide hands-on experiences that help drive upgrades and first-time purchases.
To address India’s price-sensitive consumers, Apple has broadened financing partnerships. Shoppers can access no-cost EMI options for several months through major banks, instant cashback offers of up to ₹15,000 on select cards, and trade-in programs that reduce the effective cost of new devices, Bloomberg News reports. These tools lower the barrier to entry for devices that often carry higher list prices in India than in the US due to taxes and other factors.
The push comes as Apple’s India business reaches new milestones. Annual sales surpassed $10 billion for the first time in the fiscal year ended March 2026, up from about $9 billion the prior year, with iPhones accounting for the majority of revenue. Market share has expanded significantly: iPhones now represent around 10% of smartphone shipments in some recent periods, a sharp rise from roughly 1.5% a decade earlier—and the company continues to post double-digit growth even amid broader industry softness.
Manufacturing growth underpins both supply reliability and the “Made in India” appeal. Apple now assembles about a quarter of its global iPhones in the country, producing roughly 55 million units in 2025. For the first time, the full iPhone 17 lineup (including base, Plus, Pro, and Pro Max variants, plus related models) was manufactured locally from launch. Contract manufacturers such as Foxconn and Tata Electronics operate large facilities near Chennai and Bengaluru, supporting hundreds of thousands of jobs and a deepening local supplier base of more than 40 companies making components ranging from batteries to enclosures.
This dual focus on demand-side accessibility and supply-side localization positions India as both a major growth market and a strategic hedge against reliance on China. CEO Tim Cook has repeatedly highlighted the country’s potential, noting strong uptake among first-time Apple customers across iPhones, Macs, and iPads. Analysts point to premiumization trends, improved inventory management, and these retail and financing initiatives as key drivers of the shift from niche status to mainstream relevance.
MacDailyNews Take: While challenges remain (including competition in the mid-premium segment, currency fluctuations, and the need for continued policy support after the original production-linked incentive scheme ended) Apple’s investments signal confidence that Indian consumer desire for iPhones will sustain long-term expansion.
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Apple is preparing for its biggest product event of the year by opening a lottery that gives U.S. retail employees a chance to help staff the in-person unveiling, according to Bloomberg News’ Mark Gurman.
“With Apple Inc. gearing up for its biggest product launch of the year, the company is opening a lottery for U.S. retail employees who want to help staff the in-person unveiling,” Gurman reported.
The lottery allows retail employees to apply to work the event, where they’ll help organize lines, check in guests, greet attendees, offer directions and support the security teams, according to a memo that was seen by Bloomberg News.
In the memo, Apple said it was “excited to offer U.S. store team members the opportunity to participate in the Event Support Experience Program.” Apple has relied on retail employees to help staff major product launches for years.
The launch event will take place during the first half of September, the company told staff, without providing a more specific date. Historically, Apple’s iPhone presentations have taken place on the second Tuesday or Wednesday of that month. Since Labor Day in the U.S. falls on Monday, Sept. 7th, a Wednesday event appears slightly more likely, as it would preserve the workday travel window Apple has historically provided for attendees.
Workers who participated in either this year’s Worldwide Developers Conference or last year’s iPhone launch aren’t eligible for the upcoming program. Interested employees must apply by Aug. 8th, and Apple will notify those selected by Aug. 17th, according to the memo.
MacDailyNews Take: This year’s September event carries added significance. It will be the first major product unveiling under Chief Executive Officer John Ternus, who is set to take over from Tim Cook on Sept. 1st. The company is expected to unveil its first foldable iPhone — rumored to be called “iPhone Ultra” – as well as the iPhone 18 Pro and Pro Max, new Apple Watch models (Series 12 and Ultra 4), and, perhaps, new AirPods and Apple Home products.
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Apple exceeded $10 billion in annual sales in India for the first time last fiscal year, underscoring surging demand for its pricey devices in a market where it’s steadily ramping up its retail network.
Revenue grew at a double-digit percentage rate in the 12 months through March from about $9 billion a year earlier, Bloomberg News reports citing a person familiar with the matter, who asked not to be identified as the information is private.
Apple’s iPhone lineup accounted for a significant majority of the sales, while demand for iPads and MacBooks also rose, the person said.
The milestone highlights Apple’s expanding presence in India through a broader retail network.
MacDailyNews Take: As we wrote four years ago, “The sky’s the limit for Apple in India!”
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Apple in China occupies a position unlike the company’s presence in any other country. China is simultaneously a major consumer market, a critical manufacturing center, an extensive developer economy and the home of Apple’s most determined hardware competitors.
That combination creates an opportunity few technology companies can ignore. China has hundreds of millions of affluent mobile users, a strong appetite for premium devices and a digital economy built around smartphones.
It also creates unusual complexity. Apple must compete with Huawei, Xiaomi, Oppo and Vivo while satisfying Chinese regulations, navigating tensions between Beijing and Washington and reducing its manufacturing dependence without damaging the supplier network that helped make the iPhone possible.
The latest market figures show why Apple cannot treat China as a business it has already lost. IDC estimated that Apple captured 18.1 percent of Chinese smartphone shipments during the second quarter of 2026, placing it second behind Huawei at 22.6 percent.
Apple’s shipments increased by 24.4 percent from the previous year even as the wider Chinese smartphone market contracted. The recovery demonstrated that Chinese demand for the iPhone remains substantial when product design, storage, performance and pricing align with consumer expectations.
The same figures also show why the position can never be considered secure. Huawei remains ahead, local brands respond quickly and a few percentage points can separate several major vendors.
Apple in China Still Has Room to Grow
China is already one of Apple’s largest markets, but its scale means that even established product categories contain room for expansion.
The country has a large premium smartphone segment, extensive 5G coverage and consumers accustomed to using mobile devices for communication, payments, shopping, entertainment, transport and work.
An iPhone purchase can also lead to AirPods, Apple Watch, iPad, Mac, iCloud storage and paid applications. The commercial opportunity is therefore larger than the initial handset transaction.
Apple’s strongest advantage is its integrated ecosystem. An iPhone can share passwords, photographs, messages and files with a Mac or iPad, while AirPods and Apple Watch extend the experience without requiring separate accounts and setup systems.
That continuity becomes more valuable as households accumulate devices. Replacing one iPhone is relatively easy. Leaving an ecosystem containing several products, purchased applications, cloud storage and shared family services involves greater friction.
Apple also benefits from a premium identity that remains recognizable in China. Local manufacturers now produce sophisticated flagship phones, but the iPhone continues to operate as both a personal computer and a luxury consumer product.
The importance of that status should not be exaggerated. Chinese buyers are technically informed and increasingly willing to support domestic brands. Brand recognition can attract attention, but it does not excuse weak features or an uncompetitive product cycle.
Recent iPhone Demand Shows the Opportunity
Apple’s 2026 recovery offers a useful example of how quickly its position can improve.
China’s smartphone shipments fell 4.3 percent during the second quarter as memory and component costs pushed several manufacturers toward higher prices. Apple and Huawei held prices more stable, giving buyers a reason to purchase while competing brands became more expensive.
The iPhone 17 generation also addressed several areas where Apple’s standard models had appeared conservative beside Chinese flagships. Stronger base specifications made the regular iPhone more competitive without requiring every customer to move into the Pro tier.
This matters in a market where consumers compare display technology, camera systems, storage, battery life, charging and AI features closely. Apple cannot depend entirely on iOS loyalty when domestic companies introduce visible hardware improvements at several price levels.
The rebound does not establish a permanent trend. Smartphone demand in China remains affected by economic confidence, upgrade cycles, government incentives and the timing of major shopping festivals.
Apple’s position can also look different according to the research firm and whether a report measures shipments or consumer sales. Quarterly rankings should be treated as evidence of momentum rather than a final judgment on the market.
The important signal is that Chinese consumers have not broadly rejected the iPhone. Demand can return rapidly when the product and price create a convincing upgrade.
Huawei Makes China Apple’s Hardest Market
Huawei gives Apple a competitor with advantages unavailable to most global smartphone manufacturers.
The company combines strong national recognition with advanced cameras, communications technology, custom chips, local services and an expanding HarmonyOS ecosystem. Its return to premium smartphones removed the opening Apple had gained when U.S. restrictions disrupted Huawei’s access to important components.
Huawei can also position its products as part of China’s technological self-reliance. That message carries commercial and political weight beyond a conventional comparison between two phones.
Apple must therefore compete against product quality and national sentiment simultaneously. An iPhone can offer strong performance and still lose a purchase to a domestic flagship viewed as technically capable and strategically important.
Xiaomi, Oppo and Vivo add different pressures. They move quickly across price categories, experiment with folding designs, adopt larger batteries and provide features adapted to local applications and buying habits.
Chinese phone makers also operate inside a retail and software environment they understand directly. They can build relationships with local platforms, carriers and commerce services without translating a global strategy into Chinese requirements.
Apple follows a more centralized product model. That consistency protects the identity of the iPhone, but it can make the company slower to answer features gaining popularity inside one country.
Services Depend on Local Rules
Apple in China is not only an iPhone business. The installed device base creates demand for applications, cloud storage, entertainment, subscriptions and digital purchases.
China has an enormous developer community producing games, commerce platforms, social services, education tools and productivity software. The App Store connects those developers with high-value iPhone and iPad customers.
The relationship is commercially important but politically complicated. Apple must operate the mainland App Store according to Chinese law, including rules affecting games, generative AI, communications services and content.
Applications available elsewhere may be absent from the Chinese storefront. Developers may also need licenses or regulatory approval before distributing certain categories of software.
Apple changed commission rates and related policies for the mainland China storefront in March 2026. The company described the adjustments as part of maintaining a strong business opportunity for Chinese developers.
Regulatory and developer pressure has not disappeared. Complaints involving commissions, distribution restrictions and payment policies continue to challenge Apple’s control of the platform.
The company cannot simply copy its response from another region. European rules focus heavily on alternative marketplaces and interoperability, while China combines competition concerns with content regulation, data localization and licensing requirements.
Every concession must therefore be designed for a distinct legal environment without fragmenting iOS into an unmanageable collection of regional systems.
China Is Also Part of the Product
Apple’s relationship with China extends far beyond the devices sold there.
For more than two decades, Apple and its manufacturing partners built a dense network of factories, component suppliers, engineers, logistics operators and toolmakers across the country.
That network does more than provide low-cost labor. It can place specialists from several suppliers near an assembly site, modify production lines quickly and increase output to enormous volumes during a product launch.
China’s infrastructure also supports the less visible stages of manufacturing. Components require precision tooling, testing equipment, chemicals, packaging, subassemblies and experienced quality-control teams before final assembly begins.
Apple has expanded iPhone production in India and moved parts of its Mac, iPad, Apple Watch and AirPods supply chains to countries including Vietnam. It is also increasing semiconductor and component commitments in the United States.
Those investments reduce the danger of relying on one country, but they do not recreate China’s complete manufacturing environment immediately.
A factory in another region may assemble an iPhone while still depending on Chinese machinery, materials, subcomponents or engineering support. Production diversification is therefore a gradual redistribution of individual stages rather than a clean departure.
Apple must reduce concentration risk without weakening the manufacturing system responsible for its product quality, scale and launch schedules.
Image Credit: AFP Photo
Trade Tensions Turn Efficiency Into Risk
The same China supply chain that provides Apple with extraordinary efficiency also exposes the company to political decisions outside its control.
Tariffs can raise the cost of devices exported from Chinese factories. Export restrictions can limit access to materials or production equipment, while sanctions may affect suppliers and technology partners.
Chinese government policies can influence the use of foreign devices inside state agencies and companies. U.S. rules can restrict the technologies available to Chinese firms that also participate in Apple’s supplier network.
Apple cannot solve these problems through product design alone. It must maintain relationships with two governments whose technology policies increasingly emphasize security, domestic production and strategic independence.
Moving more assembly to India gives Apple additional flexibility, particularly for iPhones destined for the United States. China nevertheless remains important as a production center and consumer market.
An aggressive withdrawal could damage supplier relationships and local sales. Moving too slowly could leave Apple vulnerable to another trade disruption.
The company is trying to preserve Chinese capabilities while creating enough capacity elsewhere to keep a political dispute from becoming a worldwide product shortage.
Retail Stores Give Apple a Direct Relationship
Apple’s physical stores remain an important advantage in China because they give the company direct contact with customers.
The stores allow buyers to compare models, receive technical support, attend educational sessions and enter the ecosystem without depending entirely on a carrier or reseller.
That experience is particularly valuable for premium products. A customer considering a Mac, Apple Vision Pro or high-end iPhone may need more explanation than someone replacing an inexpensive handset.
Retail locations also communicate long-term commitment. A prominent store represents more than a sales channel; it signals that Apple intends to remain part of the local technology market.
Online commerce is equally important. Chinese consumers are accustomed to large shopping festivals, aggressive promotions and rapid delivery through domestic platforms.
Apple must balance its controlled global pricing with a market where discounts can change quarterly rankings. Too little flexibility makes the iPhone appear expensive, while frequent reductions can train customers to delay purchases and weaken its premium image.
The strongest 2026 performance came partly from avoiding price increases while component costs were forcing rivals to reconsider their pricing. That advantage may disappear when competitors adjust their supply chains or launch another cycle of promotions.
Chinese Consumers Set a Higher Product Standard
China is often discussed as a sales problem for Apple, but it also functions as a demanding test of the iPhone.
Domestic flagship phones compete through larger batteries, rapid charging, advanced camera hardware, folding displays and deep integration with local digital services.
Features considered experimental elsewhere can become established expectations more quickly in China. Apple’s slower adoption cycle may look disciplined in one market and conservative in another.
The company must decide which expectations represent durable improvements and which are temporary specification contests. Copying every local feature would weaken Apple’s focused product strategy, but ignoring major changes creates openings for rivals.
This pressure can benefit Apple globally. Competition in China forces the company to defend the value of its standard iPhone, improve battery efficiency, strengthen cameras and make software features more useful outside English-speaking markets.
The opportunity is therefore not limited to selling more devices. China can reveal where Apple’s global assumptions no longer match the most competitive part of the smartphone industry.
Apple Upgrade — a new hardware leasing program — is available on the Apple Store online, in the Apple Store app, and at Apple Store locations in the United States.
Apple today announced Apple Upgrade, a new product leasing program provided by Klarna for iPhone, Apple Watch, Mac, and iPad available on the Apple Store online, in the Apple Store app, and at Apple Retail Store locations in the United States. Apple Upgrade makes it even easier for customers to get the Apple products they love with a leasing plan that is right for them.
“At Apple, we put the customer at the center of everything we do,” said Karen Rasmussen, Apple’s vice president of the Apple Store online, in a statement, “and we’re thrilled that Apple Upgrade offers our customers, both online and in-store, a more flexible way to pay for the products they love.”
Apple Upgrade offers 12- and 24-month leasing options for iPhone and Apple Watch, and 24- and 36-month leasing options for Mac and iPad. Leasing prices start as low as $17.99 per month for iPhone, $11.99 for Apple Watch, $24.99 for Mac, and $11.99 for iPad. When customers first enroll in Apple Upgrade, they can further lower their monthly lease payments by trading in their currently owned device through Apple Trade In. Customers can also earn 3 percent Daily Cash back when making their lease payments with Apple Card.
Upgrading Has Never Been Easier
With Apple Upgrade, customers can expect the same seamless and personalized shopping experience online and in stores. Apple and Klarna have created a simple enrollment process that provides customers with detailed information regarding their leasing options before they enroll.
Upon choosing their preferred leasing option, customers can apply within minutes — online or in-store — and receive quick approval from Klarna. All applicants will be subject to a soft credit inquiry that will not impact their credit score. Once approved, they can complete their transaction as usual. In-store customers can enjoy their new device right away, while online customers can choose delivery or in-store pickup. Whether they shop in-store or online, all customers can take advantage of Apple’s Personal Setup service to help get their new product ready to use and ask any questions they might have. They can also join the many free and educational Today at Apple sessions to learn how to get started — or go further — with their devices.
At the end of the lease term, customers can upgrade their device to the latest generation, purchase it with a one-time payment, or simply return it and exit the program. In the Klarna app, they can stay on top of all of their lease information, including their billing schedule and remaining payments. Customers can add an AppleCare subscription to protect their products, making the return of their current device and upgrade to a new one even easier.
With the launch of Apple Upgrade, Apple will no longer offer the iPhone Upgrade Program and iPhone Payments in the United States. When eligible, customers currently enrolled in the iPhone Upgrade Program will have the option of leasing a new device with Apple Upgrade, financing with Apple Card Monthly Installments, purchasing the product outright, or choosing carrier financing.
Explore the Lineup and Upgrade Today
iPhone
iPhone 17e delivers incredible value with faster performance, an advanced camera system, enhanced durability, the magic of MagSafe, and double the starting storage at 256GB. iPhone 17 is packed with features users will enjoy every day, including a bigger and brighter display with ProMotion up to 120Hz, all-day battery life with faster charging, a fantastic 48MP Dual Fusion camera system, and the Center Stage front camera. iPhone Air features a thin and light design that is more durable than any previous model, with pro performance, advanced camera systems on the front and back, and all-day battery life. With a unibody design optimized for performance and powered by A19 Pro, iPhone 17 Pro and iPhone 17 Pro Max are the most powerful Pro models ever made, delivering the best performance, camera systems, and battery life in an iPhone. iPhone leases start at $17.99.
Apple Watch
Apple Watch Series 11 is the ultimate health and fitness companion, featuring the most comprehensive set of health features yet — including groundbreaking hypertension notifications that can alert users to signs of chronic high blood pressure, and sleep score, which helps users understand the quality of their sleep and how to make it more restorative. With up to 24 hours of battery life and a display that’s 2x more scratch-resistant, Apple Watch Series 11 is more convenient than ever to wear throughout the day and night. Apple Watch Ultra 3 is the most advanced Apple Watch — rugged and capable, built for sports and adventure while seamlessly serving as a powerful health companion. It features the largest display ever in an Apple Watch, powered by Apple’s most advanced display technology with LTPO3 and wide-angle OLEDs, along with up to 42 hours of battery life — or up to 72 hours in Low Power Mode. Apple Watch Ultra 3 also features built-in, two-way satellite communications, so users can text emergency services, message friends and family, and share their location even when off the grid. Apple Watch leases start at $11.99.
Mac
Available in 13- and 15-inch models, MacBook Air with M5 delivers incredible performance, up to 18 hours of battery life, and advanced AI capabilities in a thin, light, and durable aluminum design. The M5 family of chips — M5, M5 Pro, and M5 Max — deliver even more performance and capabilities to MacBook Pro, the world’s best pro laptop. All MacBook Pro models deliver game-changing performance and advanced AI capabilities, and include a Liquid Retina XDR display with a nano-texture option, an advanced 12MP Center Stage camera, and up to 24 hours of battery life. Powered by the M4 chip, iMac is the world’s best all-in-one and features a nano-texture display option, a 12MP Center Stage camera, and Thunderbolt 4 connectivity — all in its strikingly thin design. Mac Studio with M4 Max and M3 Ultra is the most powerful Mac ever made, delivering groundbreaking pro and AI performance, plus extensive connectivity with Thunderbolt 5 in its compact and quiet design that can live right on a desk. Mac leases start at $24.99.
iPad
iPad Air features blazing performance, 12GB of unified memory, and fast connectivity, empowering users to be productive and creative wherever they are. With the Ultra Retina XDR display and the power of M5, iPad Pro offers the most advanced iPad experience, packing powerful performance in a stunningly thin and light design. iPad mini delivers the full iPad experience in a device users can hold in the palm of their hand. Accessories such as Magic Keyboard extend the versatility of iPad Air and iPad Pro, while Apple Pencil Pro unlocks even more magical capabilities for illustrating, note-taking, annotating, and more on iPad Air, iPad Pro, and iPad mini. iPad leases start at $11.99.
More info about Apple Upgrade here.
MacDailyNews Take: Here’s the fine print:
iPhone 16, iPhone 16 Plus, Apple Watch SE, MacBook Neo, Mac mini, iPad (A16), and Studio Display are not available as part of the Apple Upgrade program.
Apple Card is subject to credit approval, available only for qualifying applicants in the United States, and issued by Goldman Sachs Bank USA, Salt Lake City Branch.
Subject to eligibility and credit approval.
Upgrades require entering into a new lease and returning your prior device, and are subject to eligibility and credit approval.
AppleCare delivers exceptional service and support, with flexible options for Apple users. Customers can choose AppleCare+ to cover their new product, or AppleCare One to protect multiple products in one simple plan. Both plans include coverage for accidents like drops and spills, theft and loss protection on eligible products, battery replacement service, and 24/7 support from Apple Experts. For more information, visit apple.com/applecare.
Apple Card Monthly Installments (ACMI) is a 0 percent APR payment option that is only available if users select it at checkout in the U.S. for eligible products purchased at Apple and is subject to credit approval and credit limit. See support.apple.com/en-us/102730 for more information about eligible products. Additional limits and restrictions apply. See the Apple Card Customer Agreement for more information about ACMI.
Apple Watch Series 11 with Ion-X glass has a ceramic coating that provides 2x more scratch resistance than Series 10 with Ion-X glass.
Subject to availability.
This offer is for a consumer lease, not a purchase or loan. Lease provided by Klarna Inc. for 12-, 24-, or 36-month term. 12- and 36-month terms not available for all device models. Your first monthly payment is due approximately 30 days after device is shipped or available for pickup. Lease approval is subject to eligibility and is based on creditworthiness. Monthly payments are based on the selected device and lease term. For example:
For an iPhone 17 Pro 256GB with a purchase price of $1,099 (excluding taxes and any trade-in credit), the typical monthly payment is $31.99 (excluding taxes and any trade-in credit) for a 24-month lease term and $45.99 (excluding taxes and any trade-in credit) for a 12-month lease term.
For an Apple Watch Series 11 (GPS) 42mm with a purchase price of $399 (excluding taxes and any trade-in credit), the typical monthly payment is $11.99 (excluding taxes and any trade-in credit) for a 24-month lease term and $21.99 (excluding taxes and any trade-in credit) for a 12-month lease term.
For an 11-inch iPad Pro 256GB with a purchase price of $1,199 (excluding taxes and any trade-in credit), the typical monthly payment is $24.99 (excluding taxes and any trade-in credit) for a 36-month lease term and $31.99 (excluding taxes and any trade-in credit) for a 24-month lease term.
For a 14-inch MacBook Pro 16GB with a purchase price of $1,999 (excluding taxes and any trade-in credit), the typical monthly payment is $38.99 (excluding taxes and any trade-in credit) for a 36-month lease term and $53.99 (excluding taxes and any trade-in credit) for a 24-month lease term.
No security deposit required. A trade-in device may reduce monthly payments. Advertised monthly payment amount may not include a trade-in device’s estimated value. Upgrades are not guaranteed and are subject to eligibility and approval.
For iPhone only: In order to lease an iPhone, you must select an eligible carrier (AT&T, T-Mobile, or Verizon), but you cannot use a prepaid carrier plan. A leased iPhone is always unlocked, so you can switch carriers at any time, subject to your carrier’s terms.
Terminating the Apple Upgrade lease: Closing your lease and returning your device terminates your lease. You may incur substantial fees if you terminate your lease before the end of your initial lease term. You may have the option to upgrade to a new device by entering into a new lease agreement and returning your prior device. If you upgrade, your new monthly payments may be greater than your prior monthly payments. If you do not upgrade, terminate your lease, or purchase your device by the end of the initial lease term, the lease will convert to a month-to-month lease for up to six months. Your monthly payments may increase during the month-to-month periods. If you take no action at the end of your extension period, you will be charged the purchase fee under your lease. You will not own your device at the end of your lease, unless you pay the purchase fee. Insurance is not included in your lease, and you may incur damage fees if the device is lost, stolen, or not returned in the condition required by the lease.
Apple Upgrade lease eligibility: Leases are only available to U.S. residents (excluding residents of U.S. territories). Leased devices are only available for shipping to U.S. addresses (excluding U.S. territories) or pick up at Apple Retail stores in the U.S. (excluding U.S. territories). To be eligible for a lease, you must be at least 18 years old (or the legal age in your state of residence), have a valid Social Security Number or individual taxpayer identification number (ITIN), have an accepted credit or debit card, have an Apple Account in good standing, have a Klarna Account, and be able to receive security verification codes via text message. Leases are not available on refurbished accessories or online at the following special stores: Apple Employee Purchase Plan; participating corporate Employee Purchase Programs; Apple at Work for small businesses or enterprises; Government, Education, or Veterans and Military Purchase Programs.
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In his latest Power On newsletter, Bloomberg News’ Mark Gurman highlights two notable Apple developments: a new AI tool being tested in retail stores and previously undisclosed plans for the now-defunct Mac Pro.
AI Recording and Transcription for Genius Bar Appointments
Apple is piloting an AI-powered system called Live Notes at select retail stores. The tool allows Genius Bar employees to record conversations with customers using an iPad. AI then transcribes and summarizes the discussion, automatically adding it to the employee’s notes and the official repair session record.
Key details of the pilot include:
• Opt-in only — Both the employee and customer must agree before recording begins.
• Goal — Reduce manual note-taking so staff can focus more on customer service and problem-solving rather than typing during appointments.
• Integration — Transcripts feed directly into Apple’s internal Genius Bar system for better documentation and follow-up.
This initiative reflects Apple’s broader push to integrate AI across its ecosystem, including retail operations, to improve efficiency while maintaining a personal touch in customer interactions. Privacy safeguards via the opt-in requirement appear designed to address potential concerns.
Apple Once had Bigger Plans for the Mac Pro
Apple discontinued the Mac Pro earlier in 2026, but new reporting reveals the company once had far more ambitious plans for the high-end desktop. Gurman notes that Apple developed — but ultimately shelved — “M2 Extreme” and “M3 Extreme” chip variants specifically intended for the Mac Pro.
These ultra-powerful chips were part of an effort to deliver even greater performance for professional users who rely on the modular, expandable workstation. The decision not to release them contributed to the product’s eventual discontinuation, as Apple shifted focus amid changing market demands and the rise of more portable high-performance options like Mac Studio and MacBook Pro configurations.
The revelations underscore the evolving nature of Apple’s Mac lineup, where even flagship products like the Mac Pro face tough strategic trade-offs in an AI-driven computing era.
MacDailyNews Take: Not everything makes it to market. Conditions change. As always, retail and pro desktop innovations continue to shape the company’s customer and professional user experiences.
For the vast majority of professional users (video editors, photographers, 3D artists, developers, and those running AI/ML workloads) the Mac Studio is the superior choice overall. It delivers an excellent balance of performance, price, compact size, and modern features. The Mac Studio covers 90% (or more) of what the Mac Pro once offered, but at a fraction of the cost and with newer silicon, and the promise of regular updates. The discontinued Mac Pro was only preferable, or truly necessary, in the rare cases that demand heavy internal PCIe expansion that cannot be adequately handled externally via Thunderbolt; a very niche market. – MacDailyNews, March 27, 2026
Apple’s Mac Pro is a dead end. Mac Studio is the high-end Mac future now. Bring on the M5 Ultra Mac Studio and rename it “Mac Pro.” – MacDailyNews, November 17, 2025
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