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Take Centrica’s gas storage warning seriously – Britain still needs secure supplies | Nils Pratley

23 July 2026 at 18:44

One task awaiting new energy secretary Miatta Fahnbulleh is devising a plan to avoid a crisis by the end of the decade

Welcome to the energy secretary job, Miatta Fahnbulleh. You have a politically tricky decision to make on whether to approve production at the Jackdaw gasfield and the Rosebank oilfield. But here’s another one that can’t wait much longer: what is the broader plan to ensure Britain avoids a gas supply crisis in 2030?

By way of reminder, one of the more alarming reports published by the energy department under Ed Miliband was the one that warned of β€œan emerging risk” to gas supplies at the turn of the decade if an important piece of kit – an import terminal, say, or the critical 725-mile Langeled pipeline from Norway – were to be out of the action during a severe cold snap.

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Β© Photograph: PA Images/Alamy

Β© Photograph: PA Images/Alamy

Β© Photograph: PA Images/Alamy

Customers prefer AI chatbots, says British Gas owner as 1,300 call centre and back office jobs axed

CEO Chris O’Shea defends Centrica’s plans as it reports rise in retail profits following focus on bigger margins

The owner of British Gas has claimed that most households would rather speak with an AI chatbot than deal with the company’s staff as it prepares to cut 1,300 jobs from its call centres and back office.

Centrica, the supplier’s FTSE 100 owner, plans to cut 800 jobs as the company carries out a β€œtargeted deployment of AI tools”, on top of the 500 cuts it confirmed last month.

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Β© Photograph: Owen Humphreys/PA

Β© Photograph: Owen Humphreys/PA

Β© Photograph: Owen Humphreys/PA

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